Twinkle Nagdev 

Associate Relationship Manager - Corporate Liability
My journey with IDFC FIRST Bank started over 12 years ago when I was recruited  directly by our CHRO, Adrian Andrade into the erstwhile Capital First while pursuing  my  MBA from Dayalbagh  Educational Institute.

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Twinkle Nagdev - Associate Relationship Manager - Corporate Liability
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
I joined IDFC FIRST Bank three years ago in May 2021 with a background in Trade Forex. I started working as a Branch Relationship Manager in Retail Banking at the BKC Naman Chambers branch. Dealing with individual clients in Wealth Management and Product Sales was a new challenge for me – a complete departure from my previous experience. 

The first six months were both exciting and challenging, as I learned the ropes catering to high volume and sensitive clientele. I had to quickly adapt to handling escalations and building relationships. During this time, the Bank was experimenting with new technologies to improve client interactions. I was thrilled to be part of this innovative phase, providing feedback and helping shape the Bank’s digital approach. 

"The Bank’s culture of listening to feedback and encouraging innovation, gives me the confidence that I can contribute meaningfully to its development."

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As I learnt over time, I continued working hard focused on elevating my growth and performing well consistently. After spending three enriching years in Retail Banking, I was drawn back to my roots in Corporate Banking. I was already managing a mix of Retail and Wholesale Banking clients, which provided me with the opportunity to interact with the Wholesale Banking team and understand more about that business.

With the Bank’s support, I explored internal opportunities to enable my transition into corporate roles. While I initially considered a few roles, I soon realized that my true passion lies in client interaction and sales. Owing to the strong references from my colleagues recognising my work ethic and performance, I smoothly moved into my current role in Wholesale Banking. 

In my current role, I cater to a large SME segment of Corporate Banking clients which is a new and exciting challenge, filled with limitless learnings and growth opportunities. At IDFC FIRST Bank, we are consistently expanding, hence providing immense scope to explore new avenues and introduce innovative solutions based on client feedback. Being part of the Bank’s journey from Retail Banking to Corporate Banking, has been a path filled with learning and adapting to new challenges.  

"The Bank’s commitment to social good, as demonstrated by our CSR initiatives, reflects our dedication to making a positive impact on the surrounding community."

Twinkle Nagdev - Associate Relationship Manager - Corporate Liability 
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Beyond the day-to-day banking operations, I've also had the opportunity to participate in the Bank’s social initiatives. Recently, I played a key role in an interaction, organized between our MD and children from an orphanage at our BKC Branch. The session focused on financial literacy, and it was very heartwarming to see the children’s enthusiasm and eagerness to learn about the Bank’s operations and growth. For them, we served as a source of inspiration, and it was incredibly fulfilling to be part of an event that highlighted the Bank’s commitment to be a force for social good.

My journey at IDFC FIRST Bank has been one of constant growth and engagement, not just with clients, but also with the Bank's leadership. A unique aspect of working here is the direct interaction we have with the MD and other members of the management. We have regular interactions with the leadership, which allows us to provide direct feedback to the relevant teams and to the MD, which is incredibly empowering. I feel proud that as an Associate Relationship Manager, I have the power to influence the direction of the Bank's offerings and have my voice heard regardless of hierarchy. This open dialogue with senior management has been a significant motivator for me. Knowing that my input is valued and can lead to real change, has given me the confidence and encouragement to build a long-term career with the Bank. 

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Direct interaction with the senior management, including the MD, is incredibly welcoming and empowering, providing a platform for genuine feedback and change.
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
The Bank has been recognized with numerous awards and has received positive customer feedback on our various digital interfaces and tools, which have been instrumental in enhancing our customer service and engagement.

We are equipped with cutting-edge digital tools at IDFC FIRST Bank, which not only streamlines our work but has also allowed us to deliver a more personalized and responsive service to our clients.

"As I continue to navigate my new role in Corporate and Commercial Banking, I'm excited about the learning opportunities and the chance to contribute to the Bank's growth."

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In addition to the exposure and learnings, the rewards, and incentives at IDFC FIRST Bank are competitive and high performance is duly recognised. My well-rounded experiences with multiple teams and businesses consistently makes my journey with the Bank fulfilling.

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