Shane De Sales

Product Manager - Payments & Fintech Partnerships
My journey with IDFC FIRST Bank started over 12 years ago when I was recruited  directly by our CHRO, Adrian Andrade into the erstwhile Capital First while pursuing  my  MBA from Dayalbagh  Educational Institute.

Real stories, Real impact ⚡

Shane De Sales - Product Manager - Payments & Fintech Partnerships

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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
My journey with IDFC FIRST Bank began in 2021 when I joined as a Management Trainee. Right from the start, I sensed that this was a place where I could truly belong. Nearly five years later, that feeling has only grown stronger. Every step of the way has been filled with learning, growth, and meaningful connections.

From an early age, I was drawn to the banking industry, but I knew I didn’t want to build a career just anywhere. I was looking for an environment that valued curiosity, encouraged growth, and offered the opportunity to make a real impact. That’s exactly what I found in IDFC FIRST Bank. As a young and dynamic institution with a clear focus on innovation, it felt like the ideal place to begin my journey and contribute to something meaningful from the start.

I started in the Payments & Fintech partnerships team and later moved into UPI Payments space, which had always fascinated me for its fast-paced and constantly evolving nature. The payments industry is dynamic, and at IDFC FIRST Bank, I have had the opportunity to be part of cutting-edge work that is shaping the future of banking in India.

What I appreciate most about working here is how the Bank has embraced technology to transform customer experience. We are not held back by outdated systems. Our mobile banking platforms and digital interfaces are intuitive and user-friendly, and there is always a clear focus on solving real customer needs. Today, we are even able to enable payments in offline environments, which shows how far innovation has taken us.

Culture

We’re working together to build strong communities inside and outside.

“What really sets IDFC FIRST Bank apart is its unwavering focus on technology and innovation.”

“Crowdsourcing has the potential for major impact on the way we design machine learning and AI systems, but to unleash this potential we need more creative minds exploring novel ways to use it.”
- Jennifer, Senior Researcher, CA
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
As a Product Manager, I work at the intersection of multiple functions including technology, business, sales, and customer service. My role involves understanding the problems or use cases raised by clients and the business team, and then working with our technology teams to design UPI solutions that are effective, scalable, and timely. It’s a role that requires strong collaboration, and I enjoy the challenge of translating complex needs into simple, usable products.

One of the biggest differentiators of IDFC FIRST Bank is its culture. The leadership team genuinely practices an open-door policy. Support and guidance are always available, but there is also space for individual ideas and independent problem-solving. From my very first day, the onboarding experience and various engagement initiatives made me feel part of a larger purpose. It’s a culture that encourages both collaboration and personal growth.

We don’t just chase profits — we prioritize doing what’s right. Ethics and compliance are deeply embedded in how we operate, right from the top.
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
The people I work with have made my experience even more fulfilling. Our team culture is built on mutual respect, support, and a willingness to share knowledge. Even colleagues outside my immediate team are always ready to offer advice or lend a helping hand. It’s inspiring to be part of such a driven and thoughtful group of professionals.

One of the most rewarding parts of my journey has been the continuous focus on learning and development. The Bank offers a wide range of learning opportunities, from structured courses to hands-on project experiences, all of which have helped me build strong cross-functional capabilities. I’ve always felt encouraged to grow beyond my core responsibilities, supported by a culture that truly invests in individual development.

See what our employees have to say

At IDFC FIRST Bank, I’m not limited by my job title. I get to explore different aspects of the payments ecosystem, and that exposure has been a true highlight.
Shane De Sales
Product Manager - Payment & Fintech Partnerships
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
It's been incredibly rewarding to be part of a bank that's eager to dive into new and innovative projects. Looking ahead, I’m eager to delve deeper into the payments space, to understand the intricacies of new functionalities, compliance, and regulatory frameworks. It’s a challenging yet rewarding journey, and I’m excited for what the future holds at IDFC FIRST Bank.
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