Jai Bhatia 

Regional Head – Branch Banking
My journey with IDFC FIRST Bank started over 12 years ago when I was recruited  directly by our CHRO, Adrian Andrade into the erstwhile Capital First while pursuing  my  MBA from Dayalbagh  Educational Institute.

Real stories, Real impact ⚡

Jai Bhatia – Regional Head - Branch Banking
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I have been a part of IDFC FIRST Bank for the past 5 years. When I joined, the Bank was amidst a merger between IDFC Bank and Capital First. Despite the uncertainties that come with such momentous changes, I had a strong belief that the Bank was set for long-term success.

From day one, I was welcomed into a supportive and nurturing environment. I was explained every little detail regarding onboarding—from generating my password to getting my ID card. This level of support is crucial when you are stepping into a new role, and I have always felt supported by my managers, HR representatives, and colleagues.

“Having spent 13 years with a large and stable bank, the move to a new-age bank was a significant shift. Amidst the change, the comfort and assurance provided by my supervisors and colleagues quickly alleviated any apprehensions.”

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My journey here has been nothing short of fantastic. The logical approach to business, the clear targets, and the understanding of how to achieve them made me comfortable and confident. A pivotal part of my role includes hiring for the expanding network of branches, where the Bank has always provided me the autonomy and entrusted me with key responsibilities.

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It's not just about what we say, but what we do that builds belief in our Bank's mission.
Digital impact is a major factor for us at IDFC FIRST Bank. It is something I take pride in. With the integration of AI, we are continually developing and enhancing our digital platform, which is making a significant difference in convenience for our users. As an employee, digital solutions have significantly boosted efficiency and productivity. Our internal platforms consolidate various tools and resources under one roof, making it easier to access with just a click. Digital tools such as these have streamlined our processes, allowing us to focus more on our core responsibilities and less on administrative tasks.

Beyond our digital prowess, we also focus on social initiatives. I have been involved in beach cleaning projects and tree planting initiatives where I witnessed even our senior management participating actively. This involvement from the leadership instills a sense of responsibility and motivation among all of us.

As a leader, the culture I cultivate within my team is built on trust. Trust is the cornerstone of any successful team. When you provide the team with a sense of security and belonging, they are more likely to be committed and work diligently. Another key aspect of the culture I promote is effective time management. In our business, we need to be efficient with our time to meet the needs of our customers, achieve our targets, and drive the business forward.

I have always believed that my strengths lie in understanding and managing people effectively, and I am eager to continue honing these skills. Although, I am still learning and there is always more to grasp, I am confident in my ability to lead and contribute to the Bank’s success. As I look to the future, I am excited about the growth prospects for both myself and IDFC FIRST Bank.

See what our employees have to say

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I stand by the principle that actions speak louder than words; it is not enough to simply tell your team what is expected of them. You must also show them through your actions that they are valued and trusted.
Jai Bhatia
Regional Head – Branch Banking
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